“Returns & Exchanges”

🔁 Return & Exchange Policy – Sulbil.com

At Sulbil.com, we take great care to deliver the best quality and comfort in kidswear. If you're not completely satisfied with your purchase, we’re here to help with a smooth return or exchange process.

✅ Eligibility for Return or Exchange

  • Return or exchange is accepted within 15 days of delivery.
  • Items must be unused, unwashed, and in original condition with tags and packaging intact.
  • Only size exchanges or defective/damaged item replacements are allowed.
  • Refunds are provided as store credit or replacement only – no cash refunds.
  • Exchange is allowed once per order.

❌ Items Not Eligible for Return

  • Products bought during a clearance sale or with heavy discounts
  • Innerwear, socks, or hygiene-sensitive items
  • Custom orders or altered garments

🔄 How to Request a Return or Exchange

  1. WhatsApp us at [ 9173022346 ] or email hello@sulbil.com with your Order ID and reason.
  2. Our team will arrange a pickup if eligible, or you may be asked to ship the item back.
  3. Once we receive and inspect the product, we’ll process your exchange or store credit within 3–5 working days.

🚚 Reverse Pickup & Shipping

  • In case of a wrong or defective item, pickup is free.
  • For size exchanges, a return shipping fee may apply, or you may send it using your preferred courier.

💬 Contact Us

For any questions, feel free to reach out:

This return policy complies with Google Merchant Center requirements and clearly outlines return windows, refund methods, and contact details.